Support

Something not working, or a question we have not answered here? Write to us and a person will reply.

Questions people ask

Do I need an account?: No. Open the app and say your first thing. Everything free works without one and stays on your phone. An account is only for Premium.
Is my voice recorded?: No. Your phone's speech service turns your voice into words as you speak, and only the words are kept. There is no recording, in the app or on a Luna call.
What if I miss a day?: Nothing breaks and nothing is held against you. The moon for that day simply stays unlit. Come back when you like.
How do I sign in?: With your email address. We send you a six digit code, you type it in, and you are in. There is no password and no link to click.
What does Luna remember?: The words on your list and a short note after each call. Nothing else: no audio and no transcript. You can delete a note, and every note goes with your account.
Can I get my entries out?: Yes. Export is in Settings and gives you every word you have kept as a file.
What happens if I change phones?: Turn on sync with a Premium account, or export your entries first and keep the file.